MobileIron is software used by TeamHealth to manage and secure mobile devices.  Once registered with MobileIron, a mobile device will be able to access corporate resources, including email.

Before Installing MobileIron on your mobile device:

  • Verify you are able to login to Okta and have set up Multi-Factor Authentication. (Refer to Getting Started with Multi-Factor Authentication  on helpthstg.wpengine.com  for assistance setting up Okta.)
  • Be prepared to login to your Okta account on a computer as you’re installing MobileIron on your mobile device.
  • TeamHealth suggests backing up the data on your mobile device before installing any application.

Step 1: Open the browser on your PC and enter teamhealth.okta.com.  When the Okta login page opens, enter your TeamHealth email address and password, then choose Sign In.

Step 2: From your Okta home page, choose the MobileIron Device Registration tile.

Step 3: When the registration page opens, choose Request Registration PIN.

Step 4: On the “Request Registration PIN” form, choose the appropriate Platform for the mobile device on which you will install MobileIron. (iPhone and iPad users will choose iOS.)

Step 5: Choose Option 1 or Option 2 below to request PIN:

Option 1. If your device does not have a phone number, check the box next to “My device has no phone number” and choose Request PIN.  (All remaining fields will be greyed out.)  Continue to Step 6.

Option 2. Enter the Phone Number of your mobile device as indicated, and provide the Operator Name (Service Provider, e.g. AT&T, Verizon).  Check the box for “Notify User By SMS” to generate a registration text message to your mobile device. Choose Request PIN, then continue to Step 6.

Step 6: From the Confirmation screen, note the following:

 

  • Registration PIN .Valid for 5 days. The PIN will be used in Step 9 to log in.
  • Server URL: Following “visit https://”, you will see either adminreg.teamhealth.com or docreg.teamhealth.com
    This information is required in Step 8 to register with MobileIron.

*You do not need to open your mobile browser to register your device. Keep the Confirmation screen open on your PC for reference – you will use your phone/mobile device to finish registering with MobileIron.

Step 7: Download the “Mobile@Work” app on your phone or mobile device.

Open the App Store and enter “MobileIron” in the search bar and select “MobileIron Mobile@Work client”.  Confirm the appropriate Mobile@Work icon appears (red M) and choose GET, then Install when prompted.  *If the app was previously installed, select the cloud symbol with the download arrow. When the app has completed installation, select Open to launch the app.

Step 8: Once the MobileIron app opens, enter your TeamHealth User Name and select Next on the keypad to proceed.

Step 9: In the “Server” field, enter the server URL provided in step 6 (adminreg.teamhealth.com or docreg.teamhealth.com), then select Next on the keypad to proceed.

Step 10: When prompted, confirm your Username is correct and the server URL has been entered.  Enter the Registration PIN (obtained in step 6) and select Go on the keypad (or Register in the top right corner).

Step 11: Review the Privacy Statement and click Continue.  A prompt will appear advising download and configuration is being initiated, select OK.

Step 12: Choose Allow to download configuration profile. Once complete, select Close on the “Profile Downloaded” pop-up.

Step 13: Return to the home screen and choose the Settings icon.

Step 14: From the “Settings” menu, select Profile Downloaded.

Step 15: From the “Install Profile” window, select Install in the top right corner.  If you have a phone/tablet passcode, you will be prompted to enter the passcode to proceed.
After entering the passcode, verify the installation by selecting Install.

Step 16: Review the “Warning” regarding the “Mobile Device Management”, select Install.
For “Remote Management”, select Trust to continue enrolling your device, and choose Done, when the profile installation has been completed.

Step 17: Go back to the Settings Menu. Select Mail, then TeamHealth-Email.When the settings for your “TeamHealth-Email” open, select Account – it will appear under Exchange.

Step 18: Under “Account”, enter your TeamHealth Password, and choose Done.

*You may be automatically prompted to enter Password before selecting “Account”.

Step 19: Return to your home screen and choose the mail icon.

Step 20: Under Mailboxes on the left side of your mobile device, choose TeamHealth-Email.

To return to your Mailboxes, choose the back arrow.

Questions? Visit helpthstg.wpengine.com for more information, updates and useful links. In the event of any technical issues, please contact the Service Desk at 800.678.3171.